Customer Service Aptitude Report

Customer Service Aptitude

About the Test

This report provides the profile of the candidate's score on seven competency dimensions crucial for effective performance on the job.

The scores on the individual dimensions are provided as percentile ranges.

Demographic Details

Name	Sample Test
Class	7
School Name	tnpmmn.hr.sec.school
Location	ch

Arbitrary Response Check

Valid

Invalid

This candidate's responses have been checked for arbitrariness and found to be acceptable and valid.

Module wise score summary

Test Details		Percentile Score range
Customer Orientation	Tendency to show sustained and sincere involvement in job with a focus on solving customer problems.	70 - 79
Cognitive Orientation	Tendency to comprehend, retain and recall information effectively.	60 - 69
Communication	Tendency to listen effectively and present thoughts with clarity and precision.	50 - 59
Achievement Orientation	Tendency to be persevering towards achievement of goals and getting results.	70 - 79
Cohesiveness	Tendency to initiate, develop and maintain positive relationships.	60 - 69
Discipline	Tendency to adhere to organisational procedures, guidelines and code of conduct.	50 - 59
Emotion Management	Tendency to be courteous, patient, resilient and manage stress in a positive manner.	40 - 49

Overall Score summary

Compared to general population norms, your overall competency dimension is in the 60-69 percentile range. This means that you scored as well as or better than 60% of the population of test takers.